For more than two three a few decades, I’ve delivered measurable results in customer experience integration and digital platform delivery using various management methodologies and engineering delivery models. From retail to robotics.
Extremely curious, inquisitive, creative and entrepreneurial – I’m also a lousy self-promoter – I like to get things done and sing the praises of others and be part of a team.
I thrive on multidimensional teamwork, including people and change management and using smart practices to satisfy all types of customers. I look for environments open to making incremental organizational improvements, learning continuously and having some fun along the way.
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An original digital nomad, I’m always ready with my office in a backpack. My unique strengths – adaptability, resourcefulness, flexibility, self-directed nature and the ability to make real, long-lasting, global connections – are because of remote work.
Early Digital Adoption
I jumped on the digital adoption train early. It came naturally and even though at the time, lots of folks thought I was off my rocker, I’m still totally on the train of learning and trying new things. Some of the leading edge stuff includes:
- Distance-based university extranet web services for students in the 1990’s.
- Usability assessments with scorecards for intranets in the late 1990’s.
- Blog platform(s) and email newsletters for content marketing and management (CMS) in early 2000’s.
- HTML email for almost everything starting around 2010 (sorry).
- Mobile-friendly content before iPhones, responsive websites and native apps starting around 2011.
- Employee portal software as a service for Fortune 100 in 2013.
- Chatbot content design for employees and patent-pending product design for hospital pharmacy robotics in 2020’s.
WORK HISTORY
In 2024, I realized I’d been working legally for 40 years. So I made a list of jobs that came after babysitting and the neighborhood paper route.
2011-2025 🎨 🏦 👧🏻
- Independent product & design with a side of tech support 2025
- Digital Product Manager · Lone Star Communications 2024
- Digital Marketing & Website Manager · Aspyn’s Table, Root Kitchen Catering 2023-24
- Manager & Principal Designer · Omnicell 2022-24
- Design Strategist · Citi 2022
- Product Management & Designer · Prudential 2020
- Career Coach · CareerFoundry, Designlab 2018-22
- Design Instructor & Mentor · AGI Training, CareerFoundry, Designlab, Kenzie Academy 2015-22
- UX Design Manager · PrismHR 2016-17
- UX Design Lead · Moody’s Analytics 2015-16
- Senior UX Designer · Mercer 2014-15
- Digital Solutions Program Manager · Aon Hewitt 2011-14
2001-2011 🤖 🎨 👧🏻
- Digital Strategist & UX Generalist · Analysis Group, Fielding, HGF, TPC, Zipcar 2006-11
- Associate IT Director · Facing History & Ourselves 2005-06
- Web Marketing Manager · Fielding Graduate University 2002-05
- Creative Services Manager · Hewitt Associates 2001-02
- Electronic Communications Consultant & Producer · Hewitt Associates 2000-02
1990-2000 💻 🎨 🎞️
- Internet Marketing Specialist · The Fielding Institute 1999 2000
- Organizational Development Associate · ABC-Clio 1998-99
- Web Designer & Developer · The Claremont Colleges 1997-99
- Executive Producer · The Tenth Street Journal 1996-98
- Media Services/PR Associate · Santa Barbara Cottage Hospital 1994-96
- Studio Manager · The Wedding Photographer 1994-95
- Graphic Designer · Santa Barbara Metropolitan Transit District 1993-94
- Photographer · Jeep Aloha Bowl and other clients 1990-93
- Office Manager · Del’s Camera 1990-91
1980’s 📷 🍿 🍔
- Store Manager · Hallmark Photo Labs 1986-89
- Store Associate · Brook’s Pharmacy 1985-87
- Front of House · Chequer’s Restaurant 1985-87
- Head Popcorn Scooper · AMC Movie Theaters 1984-85
- Kitchen Staff · Burger King 1984
EDUCATION 🎓
Master’s in business, management and information technology. Claremont Graduate University (1998)
Undergrad degree in photography, marketing and visual communication. Brooks Institute of Photography (1992)
TRAINING 🤺
CompTIA A+ Calbright College (2023)
Certified Scrum Master (CSM)® @ Scrum Alliance (2022)
Clinical Psychology @ California Southern University (2020)
Coaches Training Institute (2004)
Usability & UX Certification NN/g (1999)
TOOLS 🛠️
I learned to write BASIC when I was a kid, became a commercial photographer during the shift from film to digital, taught myself HTML, became proficient in digital design, user experience and service design and then moved into product management.
Here’s an A – Z overview of software and tools:
Adobe Creative Suite, Agile, AI Tools (ChatGPT, Claude, Copilot, Gemini), Atlassian, Balsamiq, Basecamp, CMS's (Drupal, Joomla, Sharepoint, Sitecore, WordPress) Figma/Figjam, GoogleSuite, Analytics/Search, Hotjar, HTML, Jira, Mac/PC, Microsoft 365 (Word · Excel · PowerPoint · Outlook · OneNote · OneDrive, Teams), Miro, Pendo, Pens/Pencils, SAFe, Scrum, Slack, Storybook, Trello, Wagile, Waterfall, Zeroheight, Zoom.
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This page was created by Larissa Schwartz. No AI was harmed or used in the process. Go back to the home page.