DESIGN : TECHNOLOGY : EDUCATION
Product development, project management and team leadership. Management consulting is my foundation. I'm fortunate to have learned that people are at the heart of everything.
Recent projects include:
Tech consulting for online academic journal
Employee experience design for a large financial services firm
From Fortune 100 to SMB, startups and nonprofits. Abbott, Baylor Scott & White Health, CareerFoundry, CVS Health, Kohls, Scott & White, Toys R Us, United Technologies, Verizon.
In 1990-something, I taught myself HTML while I was in business school. I said, 'hey, this is where everything is going' and everyone looked at me like I had two heads. One person, whose POV mattered more than most, did not dismiss my ideas, Peter Drucker said I was early, but right.
So I built websites - soup to nuts in the world of higher ed, for students and external audiences - I started and deleted more blogs than I could count. It was fun back then. People were afraid to shop online but I knew that'd change.
In 2000, I was recruited to a large HR consultancy to help launch a new line of communication business. While there a small team of colleagues and I created an intranet assessment benchmarking toolkit and processes for working with clients to move their campaigns online. User experience design was what I was doing and it's been part of my overall toolkit ever since.
I began formally teaching user experience design in 2016.
The total customer experience is what I have in my sights. As someone with a ton of implementation and product management experience, I know it takes a lot of work to create a good experience. I'm always ready to jump in the deep end of the pool to get shit done.
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